FIU Student Sponsored Health Insurance Plan

Frequently Asked Questions

• How do I enroll?

  For online enrollment, please visit fiu.mycare26.com.

  All International F1/J1 students are eligible to enroll in the FIU Aetna Student Health Insurance plan. You will receive an email to your FIU email address from Academic Health Plans with a link to activate your account with a subject line "Confirm your email.” Use the link provided in the email to set up the account. Note: Monthly payment options will not be accepted for any International Students. Insurance coverage must be paid in FULL for the semester.

  Student User Guide

• New Students

  Please go to our website at myahpcare.com and search for your school by keying in the first few letters of your school’s name in the "School name" box.  The cost for the insurance can be found on the Enroll/Cost Tab. You can also click on the Enroll/Cost tab for information on the next open enrollment period. You can only enroll during the Open Enrollment period unless you have a Qualifying Event (e.g., loss of coverage).

• Returning Students (who have previously enrolled online and paid for the insurance.)
  • Log in with the previously created account & password you used, proceed with enrollment.
  • If you have forgotten your password, click the ‘forgot password’ icon and check the email account that was used in the past ***Please check your spam/junk folders***
• How do I purchase the FIU-Sponsored Insurance Plan? What does it cover?

  You will receive an email from Academic Health Plans with a link to activate your account with a subject line "Confirm your email.”  Use the link provided in the email to set up the account.

  ACTIVATE COVERAGE/OPT-IN: To accept enrollment in the Aetna SHIP, follow these steps after logging in to students.care26.com:

  1. Click the "I Want to Enroll" button on your dashboard.
  2. Select your plan to enroll in SHIP and click “Proceed to Checkout.”
  3. Select your payment option (credit card or ACH) to pay the full premium amount.
  4. You will then be enrolled in the insurance and receive confirmations to your school email address.

  Benefits and pricing information are available on students.care26.com by clicking on the appropriate tabs.

• Can I make monthly payments for insurance?

  No. Payments for insurance must be made in full for the semester.

• How do I access my insurance card or Verification of Coverage letter?

  Some insurance carriers mail physical ID cards and others provide an electronic version. If the plan for your school mails ID cards, you should receive them within 7-10 business days after enrollment is completed or when your enrollment is received by the school. Please go to your school's myahpcare.com website (or go to myahpcare.com and choose your school), then check the ‘Additional Resources’ tab for information regarding ID cards. If you are enrolled in the Fall and re-enroll for the subsequent semester, you will not be issued a new ID card.

  Aetna ID Card Instructions

• The cost of the FIU Insurance Plan is not in my budget. Do you have any suggestions for other insurance that meets the requirements?

  Suggestions for alternative international insurance policies can be found on our website under the “FIU Approved Alternative Insurance Plans” table. Please NOTE: FIU does not endorse these policies or process claims for alternative providers. Domestic students are recommended to inquire about insurance options through the Healthcare Marketplace at www.healthcare.gov.

• Can I cancel my FIU Insurance Plan if I become eligible for another insurance (i.e. added to spouse or parent insurance)?

  Once payment is submitted, plans cannot be cancelled unless the student loses eligibility, withdraws from classes for the semester, or joins the armed forces and is deployed.

• Does FIU offer insurance for domestic (non-international) students?

  Yes, the FIU insurance broker, AHP does offer an insurance policy for domestic students annually. To be eligible, the student must be full- time with at least 50% of their credits devoted to in-person courses. Students can find benefits and pricing information on fiu.mycare26.com.
  Click the "Create one Now" button.

  Ineligible students are encouraged to seek coverage options via the ACA Healthcare Marketplace at Healthcare.gov.

• Is dental or vision insurance included in the FIU Insurance Plan?

  No.

  Dental and Vision are additional products available for purchase separately even if you do not purchase the Medical Student Health Plan.

• I received a referral for a specialist outside of the Student Health Center. How can I find a doctor in my area for a specific service?

  Download the Aetna Mobile App to find in-network providers and facilities near you. You can also use the app to access your ID card, view and manage claim details and speak with a doctor by phone or video 24/7 with Teladoc®.