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Office of Student Success Operations and Strategy

The Office of Student Success Operations and Strategy was established to help the University achieve its strategic student success goals. It has three major objectives: 1) Create and support a data-driven culture focused on improving undergraduate student progression to graduation; 2) Identify students who may be at-risk of attrition or delayed graduation and implement targeted outreach interventions to improve retention and on-time graduation; and 3)  Identify individual and institutional barriers to student success and work with partners across the university to remove those barriers through process improvement and policy recommendations.  The Office of Student Success Operations and Strategy also houses the Success Courses Team which facilitate a variety of courses that support and advance student success at FIU, including the First Year Experience course.

Data Insights and Strategy Team

The Data Insights and Strategy Team helps to communicate and achieve the University’s student success goals. They work with the academic units to support college-specific strategies and meet regularly with cross-unit workgroups to identify and remove institutional barriers to student success (process improvement, policy recommendations, etc.). The team integrates and analyzes data from multiple platforms to identify meaningful, real-time insights. They provide actionable, just-in-time data to support decision-making and college-level interventions. Areas of focus include academic operations and course offerings, as well as other areas related to student retention and progression to graduation.  They evaluate the impact of student success initiatives university-wide and implement best practices to support the advancement of student success at FIU.

Student Progression/Outreach Team

The Student Progression/Outreach Team uses data analytics to identify targeted populations of students experiencing barriers to retention, progression, or graduation. They reach out directly to those students, and work in collaboration with campus partners to help resolve issues related to re-enrollment, registration holds, payment of tuition and fees, incomplete grades, graduation eligibility, among others. They also work with the academic units to identify and intervene when students are struggling in their courses, or becoming off-track in their major. Students missing critical course milestones for their program are invited to meet with a Progression Specialist to discuss their options and create a plan to get back on-track for graduation.

Success Courses Team

Success Courses are high-impact classes that teach FIU students life skills for navigating college and beyond. Not all courses are mandatory, but they are highly encouraged for all students. They are a place for self-exploration, for getting to know your peers and to have fun! Courses include:

  • First Year Experience – SLS 1501
  • Strategies for Success - SLS 1510
  • Discover Your Major – SLS 1402
  • Major And Career Exploration – SLS 3407
  • Post Graduation – SDS 4340 

Meet the Team