Office of Student Success Operations and Strategy

The Office of Student Success Operations and Strategy Team  works to implement high impact student success solutions to help the University achieve its student success goals. They use a variety of technologies and data tools to enhance student success operations at FIU.

Our Team

Leadership Team

The Leadership Team works with the Student SOS Teams and other University partners to facilitate strategic, data-driven initiatives designed to promote undergraduate student retention and progression to timely graduation. They work with College Success Teams to support college-specific challenges and strategies and meet regularly with Cross-College Workgroups to identify and remove institutional barriers to student success (process improvement, policy recommendations, etc.).  

Data Integration and Insights

The Data Integration and Insights Team integrates and analyzes student success data from multiple platforms to identify meaningful, real-time insights. They provide actionable, just-in-time data to the academic units to support data-driven decision-making and college-level interventions. Areas of focus include academic operations and course offerings, as well as general student success-related data.

Student Success Outreach Team

The Outreach Team uses data analytics to identify targeted populations of students experiencing barriers to retention, progression, or graduation. They reach out directly to those students, and work in collaboration with campus partners to help resolve issues related to re-enrollment, registration holds, payment of tuition and fees, incomplete grades, graduation eligibility, among others.     

Progression Team

The Student Progression Team works with the colleges to identify and intervene when students are becoming off-track in their major. Students missing critical course milestones or “success markers” for their program are invited to meet with a Progression Specialist to discuss their options and create a plan to get them back on-track for graduation.