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BetterMynd - What To Expect

Welcome—we are glad you’ve made the decision to seek support!

CAPS has partnered with BetterMynd to offer telehealth sessions for out-of-state students and/or those needing services after hours and on weekends. 

For in-state students, please call us to schedule a virtual appointment at 305-348-2277

  • These 50-minute, live video-sessions are private, confidential, and can take place from the convenience of your laptop or smartphone.
  • BetterMynd Services end on the last day of the semester.
  • Services are available during semester breaks to students who are enrolled for the upcoming semester.
  • BetterMynd Services are not available during any semester where you are not registered.

Appointments

You are required to be registered for classes and have paid the student Health Fee to be eligible for services.

  • You will be given up to 5 free credits per semester based on availability.
  • Each credit will allow you to schedule an individual therapy appointment.

Scheduling an appointment means that you have committed to being there—that’s great! So, it is important that you attend every scheduled appointment.

  • If you are unable to keep your appointment, be sure to inform your counselor at least 24 hours in advance, otherwise you will lose that credit.
  • Unattended and late cancel appointments will decrease your available credits, and they will not be reimbursed.
  • CAPS reserves the right to assess a fee for sessions that are missed or are cancelled with less than 24 hours’ notice.

When your credits are used, you may...

  • Continue with your therapist by paying the current BetterMynd out-of-pocket rate or
  • Call CAPS (305-348-2277) to talk with our Clinical Case Manager to discuss available options.

Graduating Students

If you are graduating with upcoming appointments in BetterMynd you will lose access in the FIU Single Sign-On platform and you will need to contact support@bettermynd.com and:

  1. Let BetterMynd know you are graduating from FIU and would like to maintain access to teletherapy on BetterMynd.
  2. Provide a personal email address that can be used to update their account.
  3. Be aware you will no longer have credits on their account to book sessions and instead will pay the current Bettermynd out-of-pocket rate. 
  4. Login using your personal email address and book sessions through BetterMynd Alumni, rather than FIU.