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Appointments

Scheduling appointments

  1. Call 305-348-4020 during operating hours.
  2. Once your appointment is scheduled you will receive an email in your FIU account with your appointment information. You can also log into the MyHealthInfo web portal to view your Zoom meeting information. Click the link to access your meeting from a device with Zoom installed.
  3. Make sure you complete any forms associated with your appointment. These forms are necessary for your provider to prepare adequately for your session. You can access these forms via the MyHealthInfo web portal.

What to expect

Day of your virtual appointment

  • Maximize your confidentiality - Select a location for your appointment where you have the privacy to talk. Use headphones or a headset so you can keep your conversation private.
  • Log into the MyHealthInfo web portal to view your Zoom meeting information. Click the link to access your meeting from a device with Zoom installed.
  • Keeping your appointment time - If you do not log into the session within 10 minutes of the scheduled start time, the provider will log off the session and It will be considered a missed appointment.

Equipment needed to participate in telehealth appointment:

  1. An electronic device - computer, laptop, smartphone, or tablet
  2. Headphones or a headset and a microphone
  3. Download the Zoom app on the device you plan on using for telehealth.

During your consultation

  • Your provider will introduce themselves and ask to confirm your identity and the reason for your appointment.
  • Your provider will ask for a call-back number in case you or the provider run into technical difficulties. Please be advised that if there are technical difficulties, the provider will call you on the call-back number from a blocked/unknown number.
  • What to do if you lose connection - If you lose connection, try to log back into the meeting using the original link you used to access the meeting.

After the consultation

  • After the consultation, you will receive a brief survey regarding your experience with your virtual appointment. Your feedback helps improve our virtual appointment services.

Safety and wellbeing standards

Students at FIU are expected to adhere to the highest standards of integrity in every aspect of their lives. Therefore, students are expected to keep the same standards of behavior for our virtual consultations that you follow for in-person appointments.

The safety and well-being of our staff and students are our foremost concern. The Healthy Living Program (HLP), along with FIU, has zero tolerance for acts that compromise the safety and well-being of members of the University community.

Examples of compromising acts and behaviors include but are not limited to:

  • Exposure of oneself to a provider
    • Intentionally exposing one’s sexual organs
    • Display of sexual behavior that would reasonably be obscene or indecent to others.
  • Advances made to a provider
  • Verbal abuse – using extreme or excessive language
  • Behavior that substantially and/or materially disrupts, disturbs, impairs, interferes with, or obstructs the orderly conduct, processes, and functions of the Healthy Living Program or the rights of other members of the university community.
  • Psychological abuse - intimidation, terrorization, humiliation, or isolation of any other person