Panther Success Network Tutorials

Understanding your Student Homepage on PSN

Once you log onto PSN, you can start interacting with the system to view your Class Information, Reports, Calendar, or to Send a Message to or Request an Appointment with a member of your Success Team. On the right side of your Student Home page there are three boxes with helpful information at-a-glance. The first is Quick Links where FIU administration will post any important links you need quick access to. The second is Upcoming Appointments where you can see any upcoming appointments you have scheduled with members of your Success Team. The last one is Your Success Team where you can see your assigned advisor and assigned Coach (if applicable).

• Class Information

  The Class Information tab shows your current class enrollment including Midterm grades (if applicable). You can use the Term dropdown menu in the top right side of the page to select previous semesters and see your enrollment history along with your final grades in those classes.

• Reports

  The Reports tab shows you documentation regarding your performance in you registered classes, your appointment summaries, or generic notes created by members of your Success Team or other FIU staff.

  Progress Reports

  Progress Reports are submitted when a professor evaluates you At-Risk in a class. You can view information regarding your Progress Reports on the first table of the Reports tab. The information available for each Progress Report includes Date submitted, Class, Professor Name, Comments from the Professor, and the Alert Reasons. If you hover over the comment you can view the full contents of long comments, and at the far right of each Progress Report is a View Report link that shows you the original Progress Report submitted by a Professor.

  Appointment Summaries

  Appointment Summaries are created when you visit a member of you Success Team, such as an Assigned Advisor or a Coach. Appointment Summaries are located on the second table of the Reports tab. The information available for each Appointment Summary includes Date of Appointment, Date the Report was filed, Class discussed during appointment (if applicable), a suggested Follow-Up Date for you to schedule an appointment, and any Summary comments left by your Success Team member. If you hover over the Summary you can view the full contents of a long comment, and at the far right of each Appointment Summary is a View Report link that shows you the original Appointment Summary submitted by a Success Team member.

  Note: when using the View Report link look out for any attachments your Success Team members may have included.

  Notes about You

  Notes are created when a member of your Success Team or other FIU staff need to convey some information to you without an existing appointment. The Notes are located on the last table of the Reports tab. The information available for each Note includes Date of Note, who the Note was created by, contents of the Note, Reason for creating Note (if applicable), and Attachments (if applicable). If you hover over the Note column you can view the full contents of a long Note, and at the far right of each Note is a View Note link that shows you a pop-up version of the Note.

• Calendar

  The Calendar tab allows you to view your enrolled class schedule and any appointments with Success Team members. Each event type is color-coded differently for your convenience. The Calendar allows you to switch between a daily, weekly, or monthly view using the buttons located above the Calendar on the right side. The left arrow and right arrow buttons on each side of the day, week, and month buttons allow you to navigate backward and forward respectively based on your current view of the Calendar. To print your Calendar, use the Calendar (PDF) link located above the day, week, and month buttons.  To view your Calendar as a list, use the List link next to the Calendar (PDF) link.

  The Calendar can also be accessed by using the toolbar on the left side of the screen. Accessing your Calendar this way opens two new tabs: List of Calendar Items and Subscriptions. The List of Calendar Items tab shows you the events on your Calendar in three lists Today, This Week, and Next Week. You can also print this list using the Print Calendar link located at the top right of the page. The Subscriptions tab allows you to synchronize your calendar with PSN.

  Syncing Your Calendar

  In the Subscriptions tab, you have the option to Setup Calendar Integration or Setup Free/Busy Integration.

  The Calendar Integration allows you to integrate an external calendaring application such as Outlook, iCal, Google Calendar, or Zimbra. Using the click here link on the External Calendaring Setup tab, you can quickly set up integration with an application on your computer. If the link does not work automatically, then there are instructions for manually setting up the integration on your preferred external calendaring application.

  The Free/Busy Integration allows you to synchronize your appointments with a Calendar on Google Apps or Outlooks for Windows and Mac. Free/Busy Integration will transfer your appointments from PSN to your Google Apps or Outlook calendar as Busy blocks.

• Send a Message

  The Send a Message tab on your Student Home page allows you to initiate communication with a member of your Success Team. From the list, select a Success Team member you wish to contact, then click on the Actions menu, and finally click the Send Message link. A message box will pop up on the screen where you can write a subject line, write a full message, and add any necessary attachments before sending to the selected Success Team member.

• Schedule an Appointment

  On the right side of your Student Home page is a button labeled Schedule an Appointment where you can schedule an appointment with members from your Success Team.

  Click on the Schedule an Appointment button and you will be redirected to a new page called Schedule Appointment. The first step is the Service step where you will be asked to choose the kind of appointment you want to schedule – here you can select whether you want to see your academic advisor, a coach, or a tutor. Follow the instructions for the three dropdown menus and click the Next button on the bottom right.

  The next screen is the Location & Staff step, here you will choose your preferred location – some members of your Success Team may have multiple locations on PSN spanning multiple FIU campuses, online chat rooms, or phone numbers. Once you have selected your preferred location, you must select the staff member available at that location and click the Next button on the bottom right.

  The next screen is the Select Time step where you will see the available appointments per day for the staff member you selected on the previous step. In this step, you are shown five days of appointment availability -- including the current date. Each day has a box labeled Morning and Afternoon. If your Success Team member has available appointments, then either the Morning box, the Afternoon box, or both boxes will be blue – depending on what time the staff member is available.  If your Success Team member has no available appointments in the five days displayed on your screen, then you can use the blue right arrow button above the fifth day to see the next five days of appointment availability. Below the five days of appointment availability is a yellow banner with a button labeled View Drop-in Times – click on that button to see when your Success Team member is available for drop-in visits. Once you found a day that you want to meet with your Success Team member, click either the Morning box or the Afternoon box to see the exact times your Success Team member is available for an appointment. Select what time you want to meet with your Success Team member and click the Next button on the bottom right.

  The last screen is the Confirm step where you will have an opportunity to confirm all the selections you have made in the previous three steps. The Appointment Details box tells you who you are meeting with, the selected service, what day and time you are scheduling an appointment, and where the appointment will take place. Below the Appointment Details is a text box where you can write any comments you want your Success Team member to know prior to your appointment. Next to that are two checkboxes for you to customize how you want to receive reminders: Send Me an Email and Send Me a Text. Finally, click the Confirm Appointment button at the bottom right to schedule your appointment with the selected Success Team member.

• Conversations

  The Conversations page allows you to view and reply to messages between you and your Success Team members. You can access your conversations by using the Envelope icon on the toolbar on the left side of the screen.

  You can filter your messages by using the View Personal Messages Only or View Unread Only checkboxes located at the top right of your Conversations page. Next to the checkboxes is a search bar that allows you to filter messages by a specific user – you can search using Panther ID, FIU username, or FIU email address. If applicable, the older button below your last message allows you to view the next page of your messages. On the second page of messages, you will have a newer button and an older button, but once you have reached the last page of messages you will only have a newer button to return to the previous page.

  Reading Your Messages

  When you receive a message in your inbox, click on the message topic to see the contents of the message. Once you open the message, it will be marked as read. Opening a message allows you will see the thread of all the related messages between you and your Success Team member that belong together, i.e. messages with the same subject line. The latest message in the thread will always be open by default, but you can select any of the older messages to open them and view their content. Below the latest message is a < Back to My Conversations button that will take you back to the main Conversations page.

  Responding to Your Messages

  At the top right corner of an open message – only for the latest message in a thread – you will see a button of arrow pointing left. That is the Reply to Sender button. Click on the Reply to Sender button to reply to any message, this will open the reply form. The reply form allows you to change the Subject line, write your reply message, and add any attachment the message. When you are done composing a reply, use the blue Send Message button on the bottom right of the reply form to complete you response. If you change your mind, you can use the Cancel button on the bottom right of the reply form or the < Back to My Conversations button on the bottom left of the page to exit the reply form.