WRC Refund Policy
This refund policy is applicable to, but not limited to purchases of memberships, guest passes, locker rentals, fitness programs, personal training, competitive sports, adventure recreation, “learn to” programs, and product sales and services.
Requests for refunds, unless otherwise specified, must be made within 30 days from the original date of purchase.
Members may be refunded the unused portion of the membership or service if:
- Any circumstance that occurs due to unplanned facility closures or limited space for programs.
- Separation from the university
- Other extenuating circumstances with the approval of WRC administrator
Refunds will not be made for facility closures for holidays or other predetermined & posted facility hour changes.
Exceptions can be made on a case-by-case basis with justification for the issue leading to the request and must be approved by the WRC Director.
Cancellations to fitness programs and personal training services are non-refundable except in exceptional circumstances with justification or separation from the University. Credits may be applied if applicable.
Cancellations to competitive sports, adventure recreation, and “learn to” programs must be made 3 days prior to program offering start date to be considered for a refund. Credits may be applied if applicable.
Guest passes are non-refundable.
Refunds and/or cancellations are not guaranteed.
Refund requests must be approved by the appropriate WRC administrator
Refunds will be effective no sooner than the date of the refund request. Any lapsed time between purchase and date of submission of the refund request will not be applicable for refund. Utilized services cannot be refunded.
Refunds will not be given because of suspension due to WRC policy violations.
Merchandise purchases are nonrefundable. Defective merchandise will be replaced if reported to the WRC administration on the date of the purchase.
Refund Process
All refund requests must be made using the WRC Refund Request Form located here.
There is a limit of one request for refund per form; separate forms will be required for multiple refunds.
Once submitted, refund requests will be reviewed by the appropriate WRC administrator and a decision will be relayed to the requestor via email. If the WRC is not able to approve a refund, patrons may qualify for a credit toward future services.
Refunds will credit the original card used for the purchase and may take several days to post to the account.
Payroll deductions may take more than one payroll cycle for the refund to be credited.
