WRC Policies

Participation in FIU Wellness programs and/or use of its facilities is completely voluntary.

Participants should understand that FIU does not provide personal accident/health insurance. Therefore, participants are urged to secure their own insurance. EXERCISE AT YOUR OWN RISK. FIU and the Wellness & Recreation Centers (WRC) are not responsible for injuries sustained by individuals participating in recreational activities or programs. All participants are advised to have proper medical coverage and accident insurance before participating. Please report injuries to the nearest WRC employee for documentation and assistance.

Use of Wellness & Recreation Center Facilities is a Privilege

Wellness & Recreation Center staff have the authority to deny entrance or disallow further participation due to a violation of these policies or any other behavior deemed unacceptable. All recreation participants are required to adhere to the appropriate Rules of Conduct as outlined in the University’s Student and Employee Handbooks. Individuals whose personal actions infringe upon the well-being of other users can be denied access.

The WRC may not be used for solicitation, private classes, personal training, or any other activity associated with personal gain.

WRC Access, Guests, Service & Support Animals

Currently enrolled FIU Students and WRC Members must present an activated FIU One Card for access or provide a Panther ID number.

No one under the age of 18 is permitted to use WRC facilities. The only exception is if the person is a currently-enrolled FIU student. Photo ID with proof of age is required.

Guest Pass: An FIU student or WRC member may sponsor up to 3 guests per visit (non-FIU affiliated individuals). There is a non-refundable Guest Fee of $10 (for a 1-Day Pass; Currently Enrolled students are eligible for a discounted price of $5), $20 (for a 3-Day Pass), and $35 (for a 7-Day Pass) per person, and both the Sponsor and Guest(s) must complete and sign the Guest Waiver. GUEST BEHAVIOR IS THE RESPONSIBILITY OF THE SPONSOR.

Service & Emotional Support Animals: Only registered service animals are permitted in the WRC; use of emotional support animals are not permitted per university policy.

Fitness Area Policies

All fee-based fitness programming (e.g. personal training, small group training, etc.) is non-refundable. Members seeking a refund for a fitness service purchase will be offered transferrable credit to apply to another WRC fitness service.

Group fitness arrivals policy: In order to promote the health, safety, and positive experience for our class attendees, access to group fitness classes will be denied if the patron arrives 10 minutes past the scheduled class start time. 

Outside (non-FIU WRC) personal training services are prohibited from taking place within the FIU Wellness and Recreation Center.

Appropriate workout/sports attire and athletic footwear are required in all activity areas.

No jeans, cargo shorts, medical scrubs, open midriff (sports bras), cut-off shirts with arm holes greater than 6-inches, crocs or open-toed shoes will be allowed. Vibram/Five Fingered and similar style shoes may not be worn in any free weight areas. Shirts must be worn at all times in all indoor recreation venues.

Skateboards, Hoverboards, Lost & Found Items and Posting Policies

Due to regular crowding of high use areas (first-floor free weight zone, second-floor cardio area, and the basketball courts), skateboards and hoverboards are prohibited from all activity areas. Skateboards must be stored:

  • Locked to the skateboard rack located outside the front doors of the WRC. A skateboard rack is also available inside the facility. Racks accommodate both regular and long-boards; you provide your own lock.
  • Inside a locker (in the lobby or locker room), or
  • On top of a locker (in the lobby or locker room – at owner’s risk).

Lost/Found/Stolen Items: Lost, found or stolen articles should be reported to the WRC Pro Shop or Front Desk. All valuables found are delivered to the Graham Center front desk on a daily basis. Items believed to be stolen should be reported to Campus Police. Please secure valuables in a locker!

Posting Policies: Posting materials on the exterior or interior of the WRC, on fences/poles at the Recreation Field and/or Tennis Center, or on Panther Hall Pool structures and/or fences is prohibited by virtue of FIU Official University Procedure #175.115 Posting of Materials on Bulletin Boards and on university property, specifically sections A.5 and B.6. To request that materials be posted under glass in the Wellness & Fitness Center bulletin boards, said materials must:

  • Be no larger than 8.5″ x 11″ in size
  • Clearly identify the FIU organization/department sponsor
  • Be related to an on-campus FIU event or promoting an FIU-related service, and be provided in 6 copies in print OR in electronic format (999x621px); electronic formats will be given preferential treatment
  • Pre-approval must be received from the Assistant Director of Marketing prior to posting
  • The Wellness & Recreation Center reserves the right to remove non-approved or non-university related materials

WRC Refund Policy 

This refund policy is applicable to, but not limited to purchases of memberships, guest passes, locker rentals, fitness programs, personal training, competitive sports, adventure recreation, “learn to” programs, and product sales and services. 

Requests for refunds, unless otherwise specified, must be made within 30 days from the original date of purchase. 

Members may be refunded the unused portion of the membership or service if: 

  • Any circumstance that occurs due to unplanned facility closures or limited space for programs. 
  • Separation from the university 
  • Other extenuating circumstances with the approval of WRC administrator 

Refunds will not be made for facility closures for holidays or other predetermined & posted facility hour changes. 

Exceptions can be made on a case-by-case basis with justification for the issue leading to the request and must be approved by the WRC Director. 

Cancellations to fitness programs and personal training services are non-refundable except in exceptional circumstances with justification or separation from the University. Credits may be applied if applicable. 

Cancellations to competitive sports, adventure recreation, and “learn to” programs must be made 3 days prior to program offering start date to be considered for a refund. Credits may be applied if applicable. 

Guest passes are non-refundable. 

Refunds and/or cancellations are not guaranteed. 

Refund requests must be approved by the appropriate WRC administrator 

Refunds will be effective no sooner than the date of the refund request. Any lapsed time between purchase and date of submission of the refund request will not be applicable for refund. Utilized services cannot be refunded. 

Refunds will not be given because of suspension due to WRC policy violations. 

Merchandise purchases are nonrefundable. Defective merchandise will be replaced if reported to the WRC administration on the date of the purchase. 

Refund Process 

All refund requests must be made using the WRC Refund Request Form located here.

There is a limit of one request for refund per form; separate forms will be required for multiple refunds. 

Once submitted, refund requests will be reviewed by the appropriate WRC administrator and a decision will be relayed to the requestor via email. If the WRC is not able to approve a refund, patrons may qualify for a credit toward future services. 

Refunds will credit the original card used for the purchase and may take several days to post to the account. 

Payroll deductions may take more than one payroll cycle for the refund to be credited.