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BetterMynd - What To Expect

Welcome—we are glad you’ve made the decision to seek support! CAPS offers telehealth sessions during office hours to students in the state of Florida. For students out of state and/or those needing services after hours and on weekends, we have partnered with BetterMynd, an online therapy platform available free for all FIU students.

  • These 50-minute, live video-sessions are private, confidential, and can take place from the convenience of your laptop or smartphone.
  • Sessions are available during the day, at night, and on the weekends.
  • BetterMynd also provides free self-help resources and free group workshops.
  • BetterMynd Services end on the last day of the semester.
  • Services are available during semester breaks to students who are enrolled for the upcoming semester.
  • BetterMynd Services are not available during any semester where you are not registered.

Appointments

Students are required to be registered for classes and have paid the student health fee to be eligible for services.

  • Students will be given 5 free credits per semester based on availability.
  • Each credit will allow students to schedule an individual therapy appointment for a maximum of 5 appointments per semester.

Scheduling an appointment means that you have committed to being there—that’s great! So, it is important that you attend every scheduled appointment.

  • If you are unable to keep your appointment, be sure to inform your counselor at least 24 hours in advance, otherwise you will lose that credit.
  • Unattended and late cancel appointments will decrease your available credits, and they will not be reimbursed.
  • CAPS reserves the right to assess a fee for sessions that are missed or are cancelled with less than 24 hours’ notice.

When your 5 credits are used, you may...

  • Continue with your therapist by paying or
  • Call CAPS (305-348-2277) to talk with our Clinical Case Manager to discuss available options.

Graduating Students

Students graduating with upcoming appointments in BetterMynd who lose access in the FIU Single Sign-On platform will need to contact support@bettermynd.com and:

  1. Let BetterMynd know they are graduating from FIU and would like to maintain access to teletherapy on BetterMynd 
  2. Provide a personal email address that can be used to update their account.
  3. Be aware they will no longer have credits on their account to book sessions and instead will pay the current out-of-pocket rate. 
  4. Login using their personal email address and they will book sessions through BetterMynd Alumni, rather than FIU.