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BetterMynd - What To Expect

Welcome—we are glad you’ve made the decision to seek support! CAPS has partnered with BetterMynd, an online therapy platform for college students, to offer access to video-therapy sessions with their diverse network of licensed mental health counselors.

  • These 50-minute, live video-sessions are private, confidential, and can take place from the convenience of your laptop or smartphone.
  • Sessions are available during the day, at night, and on the weekends.
  • BetterMynd also provides free self-help resources and free group workshops.
  • BetterMynd Services end on the last day of the semester and are not available during the semester breaks.
  • BetterMynd Services are not available during any semester where you are not registered.

Appointments

Students are required to be registered for classes and have paid the student health fee to be eligible for services.

  • Students will be given 5 free credits per semester.
  • One credit is used for each individual therapy appointment that is scheduled.

Scheduling an appointment means that you have committed to being there—that’s great! So, it is important that you attend every scheduled appointment.

  • If you are unable to keep your appointment, be sure to inform your counselor at least 24 hours in advance, otherwise you will lose that credit.
  • Unattended and late cancel appointments will decrease your available credits, and they will not be reimbursed.
  • CAPS reserves the right to assess a fee for sessions that are missed or are cancelled with less than 24 hours’ notice.

When your 5 credits are used, you may...

  • Continue with your therapist by paying or
  • Call CAPS (305-348-2277) to talk with our Clinical Case Manager to discuss available options.

Graduating Students

Students graduating with upcoming appointments in BetterMynd and lose access in FIU Single Sign-On platform will need to contact support@bettermynd.com

  1. Let BetterMynd know they are graduating from FIU and would like to maintain access to teletherapy on BetterMynd 
  2. Provide a personal email address that can be used to update their account 
  3. The student will no longer have credits on their account to book sessions and instead will pay the current out-of-pocket rate. 
  4. Moving forward, the student will login using their personal email address and they will book sessions through BetterMynd Alumni, rather than FIU